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<p>Cancellation Terms and Charges
</p>
<ol>
<li>CBD Properties (within capital cities)
<ol>
<li>For Customers who cancel up to 14 days prior to day of arrival check-in time, there will be a $25 fee with any residual balance paid be held as a credit towards future bookings with Mantra Group. A $25 cancel fee will be deducted before any monies are held in credit.</li>
<li>For Customers who cancel from 14 days to 48 Hours prior to day of arrival check-in time, there will be a $50 fee with any residual balance paid be held as a credit towards future bookings with Mantra Group. A $50 cancel fee will be deducted before any monies are held in credit.</li>
<li>Monies held in Credit can only be held for a maximum period of twelve months from the day the booking is cancelled. To redeem moneys held in credit, customers must call the central reservations on 1800 080 878 prior to the expiry of the 12 months to rebook another stay. Moneys not redeemed at the expiry of the 12 months will be forfeited in their entirety to Mantra Group.</li>
<li>4. Cancellations within 48 hours of day of arrival check-in time will result in a 100% cancellation fee.</li>
</ol>
</li>
<li>Leisure Properties (outside of Capital Cities)
<ol>
<li>For Customers who cancel up to 14 days prior to day of arrival check-in time, there will be a $25 fee with any residual balance paid be held as a credit towards future bookings with Mantra Group. A $25 cancel fee will be deducted before any monies are held in credit.</li>
<li>For Customers who cancel from 14 days to 48 Hours prior to day of arrival check-in time, there will be a $50 fee with any residual balance paid be held as a credit towards future bookings with Mantra Group. A $50 cancel fee will be deducted before any monies are held in credit.</li>
<li>Monies held in credit can only be held for a maximum period of twelve months from the day the booking is cancelled. To redeem moneys held in credit, customers must call the central reservations on 1800 080 878 prior to the expiry of the 12 months to rebook another stay. Moneys not redeemed at the expiry of the 12 months will be forfeited in their entirety to Mantra Group.</li>
<li>Cancellations within 48 hours of day of arrival check-in time will result in a 100% cancellation fee.</li>
</ol>
</li>
<li>Peppers Retreats
<ol>
<li>Cancellations made up to 14 days prior to arrival will incur a loss of deposit paid per room or the total booking value if that is less than $200.</li>
<li>For Customers who cancel up to 14 days to 8 days prior to day of arrival check-in time may request that any residual balance paid be held as a credit towards future bookings with Mantra Group. A 50% cancel fee will be deducted before any monies are held in credit.</li>
<li>Monies held in Credit can only be held for a maximum period of twelve months from the day the booking is cancelled. To redeem moneys held in credit, customers must call the central reservations on 1800 080 878 prior to the expiry of the 12 months to rebook another stay. Moneys not redeemed at the expiry of the 12 months will be forfeited in their entirety to Mantra Group.</li>
<li>Cancellations 7 days or less prior to arrival date, are subject to a 100% cancellation fee on the entire package.</li>
</ol>
</li>
<li>Refund Policy
<ol>
<li>No shows and cancellations after check in - will be subject to a 100% cancellation fee.</li>
<li>If after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the discretion of the property management.</li>
<li>For ALL properties, once full payment has been made, there will be no refund. Any residual balance paid (after the applicable fees are deducted) may be held in credit towards future bookings with Mantra Group. This credit can only be held for a maximum period of twelve months from the day the booking is cancelled. To redeem moneys held in credit, customers must call central reservations on 1800080878 prior to the expiry of the 12 months to rebook another stay. Moneys not redeemed at the expiry of the 12 months will be forfeited in their entirety to Mantra Group.</li>
<li>Bookings held over in Credit will be completely at the discretion of the property management. Administration fees may be applied.</li>
</ol>
</li>
</ol>
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